Shipping policy
Shipping Policy
Thank you for choosing ApexKin. We’re committed to getting your pet wellness essentials to you as quickly and reliably as possible. Here’s everything you need to know about how we ship.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You’ll receive a confirmation email with tracking information once your order ships.
Orders placed on weekends or holidays will be processed the next business day.
Shipping Times
Because we partner with specialty suppliers around the world to bring you premium products at fair prices, delivery times vary by destination:
• United States: [7–15] business days
• Canada: [10–20] business days
• International: [15–30] business days
These estimates begin once your order has shipped and do not include the 1–3 day processing window. Delivery times may occasionally be affected by carrier delays, weather, or customs processing outside our control.
Shipping Rates
• Free standard shipping on US orders over $[50]
• Standard US shipping: $\[4.99\] on orders under $[50]
• Canada shipping: Calculated at checkout
• International shipping: Calculated at checkout
Tracking Your Order
A tracking number will be emailed to you as soon as your order ships. If you don’t receive tracking within 5 business days of ordering, please email us at [support@apexkin.com].
Customs, Duties & International Taxes
For international orders, the customer is responsible for any customs duties, import taxes, or fees imposed by the destination country. ApexKin is not responsible for delays caused by customs processing.
Lost, Stolen, or Damaged Packages
If your package arrives damaged, doesn’t arrive within the estimated time, or is marked delivered but missing:
• Contact us within 30 days of the expected delivery date at [support@apexkin.com]
• Please include your order number and (if applicable) photos of any damage
• We’ll work with you to replace, reship, or refund — whichever resolves the issue best
Address Changes
Need to update your shipping address? Contact us within 24 hours of placing your order. Once an order has entered fulfillment, we’re unable to make changes.
Please double-check your address at checkout — orders shipped to incorrect addresses provided by the customer may incur reshipment fees.
Undeliverable Packages
If a package is returned to us due to an incorrect address, refused delivery, or being unclaimed, we’ll contact you to arrange reshipment. Additional shipping fees may apply.
Questions?
We’re here to help. Email us anytime at [support@apexkin.com] — we typically respond within 24 hours, Monday through Friday.
Thank you for trusting ApexKin to care for the pets you love most. 🖤🐾